Help & FAQ

One search analyzes one space: Atlas profiles the address and its trade area, then discovers, verifies, and scores tenant candidates across national chains, expanding regional brands, funded startups, and strong local operators, then drafts outreach for the best fits. One search consumes one credit and reveals every tenant Atlas scored for that space.

A tenant search costs 1 credit, unlocking a contact costs 3, and every re-run of a finished search costs 1: a “find more” sweep, or updating co-tenancy after you edit Surroundings. Starter includes 15 credits a month and Pro 50; annual plans receive the whole year upfront (180 and 600). Included credits reset at the start of every cycle and don't roll over. Extra credits are $20 for 10 and stay valid for 12 months. Credits are only consumed when the work actually runs; if it fails on our side, they come back automatically.

Yes, a handful in parallel per account. Searches take a few minutes each; you'll see live progress on the space page and get the results in chat if you started it there.

Both plans include the AI concierge, automatic brochure reading and decision-maker discovery. The difference is credits: Starter gets 15 a month, Pro gets 50. A tenant search costs 1 credit and a contact 3, so Starter covers 15 searches a month and Pro covers 50. Annual billing saves 20%. For custom volume and team accounts, talk to us about Enterprise.

Account → Billing → Manage billing opens the Stripe portal where you can cancel in two clicks. You keep access until the end of the paid period. Details in the Refund Policy.

Runs that fail on our side refund their credits automatically, searches and “find more” sweeps alike. A run that completes but finds nothing is not a failure and is not refunded. Subscription payments and credit purchases are generally non-refundable, but billing mistakes on our side are always made whole. See the Refund Policy.

Public and licensed sources: Google business data, government registries, company websites, news, and map data, analyzed and cross-checked by our pipelines. Every score links back to the evidence behind it. Data can still be imperfect; verify before you commit.

No. Atlas drafts the message and finds the contact; you send it from your own email client, so it comes from you. That also means you're responsible for sending lawfully (CAN-SPAM: truthful subject, your postal address, honor opt-outs).

Chat is included with every plan and sized generously. A daily fair-use cap protects the service from abuse; regular daily use, even heavy, won't hit it.

Account settings → Delete account removes your profile and revokes access immediately. For anything else, email [email protected]. Details in the Privacy Policy.