Refund Policy

Subscriptions

• You can cancel your subscription at any time from Account → Billing → Manage billing. Cancellation takes effect at the end of the current billing period, and you keep full access and your included credits until then.
• Payments already made are generally not refunded on cancellation, and unused time or unused included credits are not prorated, except where required by law or at our discretion.
• A free trial costs nothing, so there is nothing to refund. Cancel before it ends and no charge is made; a charge made after the trial follows the policy above.

Extra credits

• One-time credit purchases are valid for 12 months and are generally non-refundable once purchased.
• If a tenant search, a “find more” sweep or a co-tenancy update fails to complete on our side, the credits it consumed are returned to your balance automatically, with no action needed on your part.
• A contact search that finds nobody returns its credits to your balance automatically as well.
• An AI outreach draft that fails to generate returns its credit automatically. A draft that was generated is not refunded, whether or not you save or send it.

How refunds are processed

When we grant a refund, it is issued through Stripe to your original payment method, typically within 5–10 business days depending on your bank. To request one, email [email protected] from your account email and include the invoice or charge in question. Billing mistakes on our side, such as duplicate charges or charges after a confirmed cancellation, are always refunded in full.

See also our Terms of Service.