Refund Policy

Subscriptions

• You can cancel your subscription at any time from Account → Billing → Manage billing. Cancellation takes effect at the end of the current billing period, and you keep full access and your included credits until then.
• Payments already made are generally not refunded on cancellation, and unused time or unused included credits are not prorated, except where required by law or at our discretion.

Extra credits

• One-time credit purchases are valid for 12 months and are generally non-refundable once purchased.
• If a tenant search, a “find more” sweep or a co-tenancy update fails to complete on our side, the credits it consumed are returned to your balance automatically, with no action needed on your part.

How refunds are processed

When we grant a refund, it is issued through Stripe to your original payment method, typically within 5–10 business days depending on your bank. To request one, email [email protected] from your account email and include the invoice or charge in question. Billing mistakes on our side, such as duplicate charges or charges after a confirmed cancellation, are always refunded in full.

See also our Terms of Service.